Orders will ship within 1-2 business days if the item is in stock unless otherwise indicated in the product description. Once we have shipped your order, you will receive an email with your tracking number. All orders are shipped as soon as they are complete.
Fine jewelry orders are custom cast and made to order in New York City. Items made to order do not go into production without full advance payment by the customer. Made-to-order jewelry pieces take approximately 2 - 3 weeks to produce and ship. It may be possible to rush your order for an additional fee. You can note your rush request in the comments section of the order. If this is possible, a representative will provide you with the additional cost and your credit card will be charged accordingly.
Collection jewelry may be exchanged for an alternate size or store credit within 10 days of receipt, subject to STERLING KING’s sole assessment as to whether the jewelry is in the same condition that it was purchased and must include original packaging.
Sales of items made to order are final. Certain fine jewelry pieces may be returned temporarily for fitting adjustments within 30 days of purchase, subject to a fee.
If you purchased a STERLING KING piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from STERLING KING.
International orders are regrettably not eligible for returns at this time.
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is free of charge with UPS Ground shipping. Overnight and 2nd-day shipping are available for an additional fee. We ship internationally via FedEx for an additional fee. STERLING KING is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and STERLING KING is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. STERLING KING is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves STERLING KING. If your order is sent back to STERLING KING by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. STERLING KING does not accept shipping accounts provided by the customer.
We accept Visa, MasterCard, and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.
Should you require a repair or wish to make sizing alterations to your STERLING KING jewelry, please contact a representative at email@example.com. Please note that the customer is responsible for the cost of the repair as well as the shipment unless it is within 30 days of purchase and it has been determined that there is an issue with the product.
Since our brass jewelry is plated, we are not able to repair any brass jewelry. However, we kindly ask that you bring any issue experienced within 30 days of purchase to our attention. Should there be a problem with your jewelry, we are happy to exchange this item or extend credit to you for the value of your piece.
Please refer to our JEWELRY CARE page to learn how to personally care for your STERLING KING jewelry.
STERLING KING provides images of each item on the Site and endeavors to show as much detail as possible. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size.
MODIFICATIONS TO SERVICE/TERMINATION
STERLING KING reserves the right at any time to modify or discontinue the Service (or any part thereof). You acknowledge that STERLING KING reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by STERLING KING.
STERLING KING PROPRIETARY RIGHTS
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contain copyrights, trademarks, service marks, or other intellectual property of STERLING KING. Unless specifically stated otherwise, STERLING KING owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon STERLING KING’s intellectual property rights in any manner.
The Terms constitute the entire agreement between you and STERLING KING, superseding any other agreements or understandings between you and STERLING KING.